Privacy Policy

1 Who We Are

The data controller responsible for your personal data is:

2 What Personal Data We Collect

We may collect the following personal data when you contact us, submit a quote request, or use our website:

• Identity data: your full name
• Contact data: email address and telephone number
• Message data: details of your enquiry or service request
• Technical data: IP address, browser type, and pages visited (collected via cookies — see Section 7)

We do not collect any special category data (such as health information, financial data, or payment card details). We do not accept card payments through this website.

3 How We Collect Your Data

We collect personal data through:

• Our online contact and quote request form
• Telephone calls and SMS messages
• Email correspondence
• Social media messages (Facebook, Instagram, TikTok)

4 How We Use Your Personal Data

We use your personal data for the following purposes and under the following lawful bases:

We will never sell, rent, or share your personal data with third parties for marketing purposes.

5 Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. As a general guide, we retain customer contact and service records for up to 6 years in line with HMRC requirements. Enquiry data where no contract was formed is deleted within 12 months.

6 Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your personal data ("right to be forgotten")
• Right to restrict processing — request that we limit how we use your data
• Right to data portability — request transfer of your data to another controller
• Right to object — object to processing based on legitimate interests

To exercise any of these rights, please contact us at jugoretwindowcleaning@gmail.com. We will respond within one calendar month. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

7 Cookies

Our website uses cookies to improve your experience. A cookie is a small text file stored on your device when you visit a website.

We do not use tracking, advertising, or analytics cookies. You may clear cookies at any time through your browser settings. Clearing cookies will reset your preferences and the cookie banner will reappear on your next visit.

8 Third-Party Links & Social Media

Our website contains links to our social media profiles (Facebook, Instagram, TikTok) and uses third-party hosted resources (Google Fonts, Tailwind CSS CDN, Alpine.js CDN). These third parties have their own privacy policies and we are not responsible for their content or practices. When you click a social media link you will be subject to that platform's own privacy policy.

9 Data Security

We take reasonable precautions to keep your personal data secure. Enquiries submitted via our contact form are received directly by us. We do not store personal data on public servers. However, no method of transmission over the Internet is 100% secure and we cannot guarantee absolute security.

10 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date at the top. We encourage you to review this policy periodically. Continued use of our website after changes have been posted constitutes your acceptance of the updated policy.